These cover the susten.my website only. Client data handling under a service contract, and data from our energy management system, are governed separately by the contract with that client.
Susten Sdn Bhd (Company No. 202001038622 / 1394943-U) is a Malaysian energy services company with its registered address at Level 10, Menara Shell, 211 Jalan Tun Sambanthan, 50470 Kuala Lumpur. For any question about personal data, contact hello@susten.my or +60 3 2779 4333.
This website sets no cookies, runs no advertising trackers, and does not profile visitors. You can read every page on it without giving us anything.
The forms on this site — the funded-audit enquiry, the eligibility checker and the credentials pack request — do not transmit anything to a server. The eligibility checker runs entirely in your browser and records nothing at all. The enquiry forms compose a message in your own email client, which you then choose to send or discard.
In practice that means we receive your information the same way we would receive any email you chose to write us, and not before you press send.
We use the information in your enquiry to:
We do not sell personal data, and we do not use enquiry details for unrelated marketing without asking you first.
Our own team, on a need-to-know basis, and our email and productivity provider (Microsoft 365), which processes correspondence on our behalf. We disclose personal data to regulators or authorities only where required by law.
Enquiries that do not lead to an engagement are kept for up to 24 months and then deleted. Where an enquiry becomes a client relationship, records are retained for the duration of the contract and for a further seven years afterwards, to meet Malaysian statutory record-keeping requirements.
Correspondence is held within our Microsoft 365 environment with access restricted to those who need it, and accounts are removed when someone leaves.
Our email and productivity tools are provided by Microsoft 365, and our website is served by Cloudflare. Both operate international networks, so your correspondence may be processed or stored on servers outside Malaysia.
The Personal Data Protection Act places conditions on transferring personal data abroad. Where that happens we rely on the contractual and technical safeguards these providers offer, and we limit such transfers to what is necessary to correspond with you and run this site.
If personal data we hold is lost or disclosed without authorisation, and the breach is notifiable under the Personal Data Protection Act, we will notify the Personal Data Protection Commissioner and any affected individuals within the timeframes the law requires.
Under the Personal Data Protection Act 2010, and subject to its conditions and exceptions, you may:
To exercise any of these, email hello@susten.my. We may need to verify your identity first. You may also complain to the Personal Data Protection Commissioner of Malaysia.
The energy management system primarily processes building and equipment data — temperatures, pressures, flow rates, power consumption, equipment status — which is generally not personal data. Where it processes personal data, such as named user accounts for a client's facilities staff, that is governed by our contract with that client rather than by this website notice.
These terms govern your use of susten.my, operated by Susten Sdn Bhd (Company No. 202001038622 / 1394943-U). By using the site you agree to them. If you do not agree, please do not use the site.
These are website terms. They are not the terms governing Susten's services. Those are set out in the signed contract for each engagement.
Nothing on this site constitutes:
Performance figures published on this site describe results measured on specific Susten-commissioned plants, under their own operating conditions and against their own fixed baselines. Results vary by building, plant, load profile, climate, tariff and usage. Savings applicable to your building can be established only through a formal energy audit, and will be set out in a signed contract.
The eligibility checker on this site gives a general indication only, based on the answers you provide. It is not a confirmation that a grant will be awarded. Grant availability, limits and conditions are set by SEDA and may change without notice.
All content on this site — text, graphics, diagrams, logos, images and the Susten name and logo, a registered trademark — is owned by Susten or its licensors and protected by law. You may view and print pages for your own internal, non-commercial reference. You may not otherwise copy, republish, distribute or create derivative works from the site's content without our prior written permission.
You must not:
Material described on this site as being released under a confidentiality undertaking, including the credentials pack, is released at Susten's discretion and remains subject to that undertaking and to the consent of any client whose information it contains.
The site may link to third-party websites. We do not control them, do not endorse them, and are not responsible for their content. We aim to keep the site available but do not guarantee uninterrupted access, and may suspend, withdraw or change it at any time.
To the fullest extent permitted by Malaysian law, the site is provided on an "as is" and "as available" basis without warranties of any kind, and we exclude liability for loss or damage arising from your use of, or inability to use, the site, including any reliance placed on information published on it. Nothing excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.
These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction. We may update these terms; the current version is always shown here with its effective date.
Susten Sdn Bhd, Level 10, Menara Shell, 211 Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia. Email hello@susten.my, telephone +60 3 2779 4333.